17 Sep 2007

Interserve’s MacLellan Retail Services has been awarded a further contract with CBRE to provide an integrated retail services solution to CrownGate Shopping Centre, Worcester.

CrownGate owned by The Crown Estate, covers an eight acre site and boasts a third of the city's retail offering. Among the wide range of fashion and lifestyle retailers are leading stores including a House of Fraser Department Store, Bhs, mk One and Mothercare, complemented by independent retailers including Mission 2B and Rhubarb. The scope of services provided by MacLellan will include security, cleaning and waste management.

MacLellan has implemented its market-leading OPTIMA service model, designed specifically for the destination market.

“Consumers are now far more demanding than ever before and there is tremendous competitive pressure on retail destinations to respond to this. OPTIMA will drive a renewed focus on customer service at all levels to create the ultimate shopping experience for visitors to CrownGate.” comments Rob Cattell, Managing Director, MacLellan Retail Services.

Carolyn Mantle, Centre Manager at CrownGate adds: “The primary decision to select MacLellan, as the preferred supplier of integrated services for CrownGate, was reached after lengthy and careful consideration.  It’s important to us that we work with partners who share our philosophy of excellence and achievement. MacLellan has an excellent reputation in the retail sector, and it was clear from the outset that the team are very passionate and committed to making a difference.  They have very interesting plans for improving service performance at CrownGate and we look forward to working with them for a long time to come.”

This is the second contract awarded by CBRE to MacLellan this year. MacLellan also provides an integrated FM service solution for the prestigious Silverburn shopping centre, located in the south side of Glasgow.  This is a vibrant new development, with a powerful vision, and promises to completely transform shopping, leisure and entertainment in the region.